News and Special Updates

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All Vireo Health Locations to Remain Open to Serve our Patients

 

The global outbreak of novel coronavirus (COVID-19) grows more widespread every day with cases increasing exponentially across the United States. Our thoughts are with all who have been affected.

We have received many questions about our status and ability to stay open to serve our patients. Therefore, we wanted to provide more information about our open status and our increased efforts to protect health and safety.

Vireo Health is considered an “essential service” because we are a healthcare company that provides important medication to patients. Therefore, we will remain open so that we can serve our patients and provide continuity in their medicine.

Our Compliance Team is actively monitoring new information and any guidance issued by state regulators to make sure we are closely following all new regulations to ensure public health.

Vireo has already implemented a variety of enhanced measures to protect patient and employee safety. These efforts include additional cleaning and sanitation policies and a “workplace distancing” policy. To further protect our team members and our patients we have also implemented several new Standard Operating Procedures.

Below you can find those efforts listed for each state in which we operate our own dispensaries – Arizona, Minnesota, New Mexico, New York and Pennsylvania.

Minnesota – MinnMed:

Effective Thursday 4/2, we are happy to share we have implemented the following new procedures for your safety and convenience.

Curbside option for medication pick-up now available – to utilize curbside pick-up, patients must order online using our eCommerce shop. During “check-out” on our website, please type “curbside pick-up” in the comments box when placing your order.  When you arrive, please call the dispensary directly:

  • Bloomington: (952) 800-4404; Minneapolis: (612) 999-1615
  • Moorhead: (218) 206-6600; Rochester: (507) 481-3140

Please be ready to provide 1) your name, 2) location outside (patients must be parked in front of our location *Minneapolis location parked in rear parking lot), and 3) vehicle description. A PCC will come to your vehicle to accept payment and provide your medicine. If possible, we ask that you pay via CanPay to avoid the exchange of cash.  Debit cards are not accepted for curbside pick-up.

Please also feel free to come to our front window to let us know you have arrived! Provide us with your medical ID and form of payment, & we will bring your medicine right out to your vehicle for convenience.

Window pick up for all medications – patients will no longer be able to enter the waiting room area or dispensary. We will be dispensing all medications for patients at our front vestibule windows. We will validate all patients ID, collect payments, and dispense at the vestibule window. 

All new patient and existing patient consultations will now occur by video conference or telephone. Upon booking consultation appointments, patients will be provided a link to our video conference portal which will allow you to engage with our pharmacy team at your scheduled time. If you have a smart phone with camera function – we are pleased to share you will now be able to complete your video conference consultation from your phone.

Patient Certifications that expire as of March 31, 2020 will be extended – and now expire on August 1, 2020, or 60 days after the end of the peacetime emergency, whichever date is later. If you have have questions about the state’s caregiver program, please contact health.cannabis@state.mn.us or call 651-201-5598 (metro area) or 844-879-3381 (toll free).

Patients can register emergency temporary caregivers to assist in accessing medical cannabis – an emergency caregiver may be added through a patient’s Medical Cannabis Registry account.

Also please note our new hours of operation as of March 25th:

All four locations: Please note that from 12 pm – 12:30 pm each day we will not be able to process orders and dispense medicine. This is due to staffing restrictions. We will reopen the doors promptly at 12:30 pm each day.

Bloomington: Now open 8 am to 5 pm, 7 days a week!

Minneapolis/Moorhead/Rochester: Normal hours, except for 12 pm – 12:30 pm closure.

  • All consultations will need to be booked in advance, you can do so here. Unfortunately we will not be able to accept walk-in consultations for the foreseeable future. 
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  • We would ask that all patients complete the state mandated questionnaire in advance of your visit.
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  • We highly recommend paying via CanPay to avoid the exchange of cash and cards. This is the safest way to complete your transaction.
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  • Minnesota allows patients to purchase up to a 90-day supply of medication. We suggest doing so to reduce unnecessary travel and decrease exposure risk. 
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  • If you have a fever or are experiencing other symptoms, please send a caregiver to pick up your order. Learn more about the caregiver program here.
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  • Due to recommendations from the CDC we have decided to cancel the Cannabis Collective (formerly our Support Groups) for the time being to reduce the risk of spreading the Corona Virus.

**If you do not have an online account, please call us and we will assist you in placing an order for pick-up over the phone.

New York – Vireo Health of New York: 

New Hours of Operation: Effective March 25th.

Albany and Johnson City: Sunday to Thursday 10 am to 5 pm (Closed Friday & Saturday)

Queens and White Plains: 7 days a week 10 am to 5 pm

See below for ways you can get your medicine in the easiest and safest way possible!

  • All consultations will be held via virtual consultation online or by phone and can be booked in advance here. Unfortunately we will not be able to accept walk-in consultations for the foreseeable future.
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  • All orders should be made in advance for pick-up using our eCommerce site.** Unfortunately we will not be able accept walk-ins. 
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  • Upon arrival to the dispensary, patients will pick up their order in the dispensary vestibule rather than fully entering the facility. 
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  • We highly recommend paying via CanPay to avoid the exchange of cash and cards.
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  • Residents of the NYC metro area, who are existing Vireo patients, are encouraged to place delivery orders. Check the delivery zones here. Please plan in advance we as expect increased delivery demands.
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  • We suggest getting a full 1-month supply of medication to reduce unnecessary travel and decrease exposure risk. Under current state regulations, we are not permitted to dispense more than a 30-day supply. 
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  • If you have a fever or are experiencing other symptoms, please send a caregiver to pick up your order.

**If you do not have an online account, please call us and we will assist you in placing an order for pick-up over the phone.

Pennsylvania – Green Goods:

New Hours of Operation: Effective TODAY, March 25th

Scranton: Monday-Friday 11 am – 6 pm (Closed Saturday & Sunday)

Bethlehem: Remains the same

*Curbside pick-up is now available at both locations.  We ask patients to utilize CanPay for curbside pick-up*

  • All consultations will be held via virtual consultation online or by phone and can be booked in advance for Bethlehem and Scranton. Unfortunately, only very few walk-in appointments will be available, so please plan ahead whenever possible.
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  • All orders should be made in advance for pick-up using our eCommerce store for Bethlehem and Scranton. Unfortunately we will not be able accept walk-ins. 
  •  
  • Upon arrival to the dispensary, patients will pick up their order in the dispensary vestibule rather than fully entering the facility. 
  •  
  • We highly recommend paying via CanPay to avoid the exchange of cash and cards.
  •  
  • We suggest getting a full 1-month supply of medication to reduce unnecessary travel and decrease exposure risk. Under current state regulations, we are not permitted to dispense more than a 30-day supply. 
  •  
  • If you have a fever or are experiencing other symptoms, please send a caregiver to pick up your order.

New Mexico – Red Barn Growers:

Effective Tuesday, March 24, 2020, Red Barn Growers WILL ONLY ACCEPT PRE-ORDER TRANSACTIONS.

No more walk-ins. PATIENTS ARE NO LONGER PERMITTED INTO THE DISPENSARY. 

Red Barn Growers will remain open during normal business hours to conduct transactions only for patients who have placed an order online (www.redbarngrowers.com) or via phone.

  • The Santa Fe dispensary will receive one patient at a time at the door of the dispensary to process transactions.
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  • The Gallup dispensary will only conduct business via curbside service.

We appreciate your cooperation with the new pre-order policy as we strive to provide the best care with the utmost attention to safety.  

FRONT DOOR SERVICE IN SANTA FE

  • Please provide your ID and payment at the front door of the dispensary.
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  • The Patient Care Coordinator will retrieve your order and your change. 
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  • Please allow six feet of space between you and any other patients outside the shop. 
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  • Orders may be placed at www.redbarngrowers.com or by calling (505) 780-8467.

CURBSIDE SERVICE IN GALLUP

  • Please pull into one of the two spaces designated for curbside service in front of the shop. 
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  • Once parked, please call the shop and let them know your name and the make/model of the vehicle you’re in.
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  • Have your ID and payment ready to give to the Patient Care Coordinator who will greet you at your car. 
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  • The Patient Care Coordinator will retrieve your order and return your ID cards and any change due. 
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  • Orders may be placed at www.redbarngrowers.com or by calling (505) 488-2246.

Please consider downloading the CanPay app on your smartphone to alleviate the need to use cash. (https://www.canpaydebit.com/)

We will adhere to this process until the New Mexico governor’s “stay at home” instruction expires on April 10, or until otherwise noted. 

Arizona – Arizona Natural Remedies:

  • In an effort to minimize risk for all patients and staff, effective Wednesday 3/25, Arizona Natural Remedies will only be taking Curbside Pick-Up or Front Door pick-up orders.
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  • We encourage all patients to order online in advance to expedite your purchase.  You can order in advance to reduce wait times at  either our eCommerce site or on Leafly. Advanced ordering will help reduce wait times for all customers.
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  • We highly recommend paying via CanPay to avoid the exchange of cash and cards.
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  • We highly encourage patients to place an online order before arriving at either our eCommerce site or on Leafly. Advanced ordering will help reduce wait times for all customers.
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  • Upon arrival at the dispensary, only one patient at a time will be permitted to meet with a Patient Care Coordinator.
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  • We highly recommend paying via CanPay to avoid the exchange of cash and cards.
  •  
  • We suggest getting a maximum supply of medication to reduce unnecessary travel and decrease exposure risk. 

Thank so very much for your understanding during this challenging time. We thank you for your patronage, cooperation, and understanding as we continue to work to provide you with great service while maintaining the best health and safety practices for our patients and staff.

Most importantly, please stay safe!

 

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