Important COVID-19 Process Updates from Vireo Health

As a physician-founded and science-focused company, we are taking the global outbreak of novel coronavirus (COVID-19) very seriously and understand it is a complex, quickly-evolving issue with serious impact on our employees and our patients. Our thoughts go out to all who have been affected.

As a healthcare company that provides medication, we are planning to remain open at all our retail locations in order to serve our patients and provide continuity in your service and medicine. We are working closely with State regulators to maximize the safety of our team and our patients while continuing to operate as allowed by law, please look for more updates in the coming days.

In an effort to observe social distancing best practices and minimize person to person contact, we will be implementing new processes and procedures effective Wednesday, March 18th.

Below you can find those efforts listed for each state in which we operate our own dispensaries – Arizona, Minnesota, New Mexico, New York and Pennsylvania.

Minnesota – MinnMed:

• All consultations will need to be booked in advance, you can do so here. Unfortunately we will not be able to accept walk-in consultations for the foreseeable future. 
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• All orders should be made in advance for pick-up using our eCommerce site.** Unfortunately, only very few walk-in appointments will be available, so please plan ahead whenever possible.
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• We would ask that all patients complete the state mandated questionnaire in advance of your visit.
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• At this time we will limit dispensary capacity to 4 patients in the facility at any given time in order to adhere to social distancing guidelines.
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• We highly recommend paying via CanPay to avoid the exchange of cash and cards. This is the safest way to complete your transaction.
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• Minnesota allows patients to purchase up to a 90-day supply of medication. We suggest doing so to reduce unnecessary travel and decrease exposure risk. 
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• If you have a fever or are experiencing other symptoms, please send a caregiver to pick up your order. Learn more about the caregiver program here.
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• Due to recommendations from the CDC we have decided to cancel the Cannabis Collective (formerly our Support Groups) for the time being to reduce the risk of spreading the Corona Virus.

**If you do not have an online account, please call us and we will assist you in placing an order for pick-up over the phone.

New York – Vireo Health of New York: 

• All consultations will be held via virtual consultation online or by phone and can be booked in advance here. Unfortunately we will not be able to accept walk-in consultations for the foreseeable future.
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• All orders should be made in advance for pick-up using our eCommerce site.** Unfortunately we will not be able accept walk-ins. 
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• Upon arrival to the dispensary, patients will pick up their order in the dispensary vestibule rather than fully entering the facility. 
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• We highly recommend paying via CanPay to avoid the exchange of cash and cards.
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• Residents of the NYC metro area, who are existing Vireo patients, are encouraged to place delivery orders. Check the delivery zones here. Please plan in advance we as expect increased delivery demands.
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• We suggest getting a full 1-month supply of medication to reduce unnecessary travel and decrease exposure risk. Under current state regulations, we are not permitted to dispense more than a 30-day supply. 
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• At this time we will not be able to offer a public restroom. Please take this into consideration when coming to pick up your medication.
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• If you have a fever or are experiencing other symptoms, please send a caregiver to pick up your order.

**If you do not have an online account, please call us and we will assist you in placing an order for pick-up over the phone.

Pennsylvania – Green Goods:

• All consultations will be held via virtual consultation online or by phone and can be booked in advance for Bethlehem and Scranton. Unfortunately, only very few walk-in appointments will be available, so please plan ahead whenever possible.
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• All orders should be made in advance for pick-up using our eCommerce store for Bethlehem and Scranton. Unfortunately we will not be able accept walk-ins. 
•  
• Upon arrival to the dispensary, patients will pick up their order in the dispensary vestibule rather than fully entering the facility. 
•  
• We highly recommend paying via CanPay to avoid the exchange of cash and cards.
•  
• We suggest getting a full 1-month supply of medication to reduce unnecessary travel and decrease exposure risk. Under current state regulations, we are not permitted to dispense more than a 30-day supply. 
•  
• If you have a fever or are experiencing other symptoms, please send a caregiver to pick up your order.

New Mexico – Red Barn Growers:

• Walk-ins will be greatly limited due to the recent federal guideline recommending no more than 10 people gathering at once. As such, Red Barn Growers will implement an appointment system to manage waiting room traffic. Call the dispensary to make an appointment. 
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• We encourage patients to place an online order before arriving at either the  Santa Fe or Gallup locations. 
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• We will only allow 10 people at one time in the waiting room. You may be asked to wait outside if there are 10 patients in the shop when you arrive. We apologize in advance for any potential inconvenience. 
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• Upon arrival to the dispensary, only one patient at a time will be permitted to meet with a Patient Care Coordinator.
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• We highly recommend paying via CanPay to avoid the exchange of cash and cards.
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• We suggest getting a full 1-month supply of medication to reduce unnecessary travel and decrease exposure risk.